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FAQ

How long does shipping take?

We currently offer 3 delivery options.

Please note we post Monday to Friday, before 11:59am.

We do not ship to IRL

Your candy will be delivered on the next working day after we process and drop off your package to the courier. Please note orders received after 3pm may miss next day delivery slot.

Royal Mail 2nd Class (orders up to 2kg)  2-5 days

 DPD Next Day Delivery Tracked  Next working day ( order before 1pm )

Plymouth Local Delivery 

You must contact us on Instagram or facebook @candyjackspicknmix to check delivery slots and range limits before selecting this option. Please note, failure to do so may result in your order being cancelled. 

 

How do I track my order?

Please note tracking is only available for parcels shipped with DPD Tracked.

You will receive tracking info with your order purchase.

 

 

What information is available on allergies?

Please make us aware of any allergies or intolerance’s when ordering. We currently handle the following:
Gluten, Soya, Milk and Nuts.
Please be mindful if you do suffer from any of the above allergies.

For more information on Ingredients and allergies click here

 

What Hygiene and Safety Precautions are in place? 

Food Safety and Hygiene is extremely important to us, especially in current times.

Our specialised candy team are all qualified in level 2 Food Safety & Hygiene and operate with PPE, including face masks, gloves, hairnets and professional practice.

We enforce a strict Hygiene and Safety process to ensure your Sweets are safe and the best quality around.

 

Out of stock/Double Up Policy

In the occasion that we run out of stock, these products are removed from the shop, however some orders may be placed with out of stock sweets.

In the event of this, we will double up with your other scoops to ensure you receive the full weight paid for.

 

 

Custom requests 

We look to provide you with the best candy around, we are always looking to expand our range of mouth watering sweets. If you have any personal requests please do not hesitate to get in touch, its more than likely we can provide for you.

Email: help@candyjacks.co.uk

Instagram: @Candyjackspicknmix

Facebook facebook.com/Candyjackspicknmix